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‘This is a wake up call’, says Zomato’s Deepinder Goyal after several restaurants de-list from its Gold service

“Somewhere, we have made mistakes and things haven’t gone as planned. This is a wake up call that we need to do 100x more for our restaurant partners than we have done before,” tweeted Zomato CEO Deepinder Goyal on August 17, after about 1,200 restaurants reportedly de-listed themselves from platforms such as Zomato Gold, EazyDiner, and Dineout's Gourmet Passport, among others. These restaurants were protesting against discounts being offered by such platforms. Interestingly, Goyal, in his 8-point thread, also said that the restaurant industry should look for ways to “reduce operating costs, so that eating out becomes more affordable for consumers”. He also said that while Gold has been a "major hit", certain "bargain hunters" have joined the platform and are hurting "some segments of the restaurant industry very badly". He also wrote that he was upset that "the restaurant industry are feeling the pressure to such an extent that they had to launch such a campaign". https://twitter.com/deepigoyal/status/1162738425729916929 In response to MediaNama’s queries, a Zomato spokesperson said: "We have reached out to our restaurant partners to hear their concerns, and have offered our full support. It pains us to see that we could not create a sustainable Gold program for all, one which works as well for restaurants as it does for consumers. We urge our restaurant partners to work with us in resolving this." – Zomato The National Restaurant Association of India (NRAI) had started a #Logout campaign on August 14 claiming that it was protesting “against aggregators who…

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