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Audio from Skype and Cortana reviewed by human contractors

A Microsoft building

Microsoft contractors are listening in to personal conversations of users who use Skype app’s translation service and Microsoft’s voice assistant Cortana, reports Motherboard. The reviewed audio includes conversations that are intimate and revolve around personal issues, per the report. When a contractor is presented by Microsoft with a piece of audio to transcribe, they are also given a series of approximate translations generated by Skype's translation system; the contractor then needs to select the most accurate translation, adds the report. One thing to note here is that privacy policy pages of Microsoft, Skype and Cortana don’t state anywhere that audio collected by these services could be analysed by humans – this is a clear case of lack of disclosure to users, and in effect, outside the realm of what users have consented to. Google, Apple and Amazon all have similar contractors…

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