wordpress blog stats
Connect with us

Hi, what are you looking for?

National Consumer Helpline registered 8,373 complaints of fraud in online shopping in 3 years, minister reveals

As many as 8,373 complaints of fraud in online shopping were registered by the Department of Consumer Affairs’ National Consumer Helpline (NCH), between August 2016 (when its online complaint filing became operational) and March 2019, according to Danve Raosaheb Dadarao, the Minister of State for Consumer Affairs, Food and Public Distribution.

In a written reply to the Lok Sabha on July 9, the minister said that “a three tier quasi-judicial mechanism had been set up at district, state and central levels for better protection of the interests of consumers and to provide simple and speedy redressal of consumer disputes including online frauds.” Dadarao was responding to opposition MP Darshana Vikram Jardoshi’s question about what the government had done to protect consumers from online fraud. He also said that in 913 of the  8,373 cases registered, NCH had advised the complainants to approach the local police.

There are two noteworthy things here: first, it wasn’t clear from the minister’s answer if the 8,373 figure included only complaints registered on the NCH’s website, or also included those received via SMS and calls. Second, Jardoshi had asked Dadarao about the total number of complaints regarding fraud in online shopping for the the past five years. However, the minister provided figures only for the past three years.

Recent cases of fraud in online shopping

In May, an elderly woman in Pune was cheated of Rs 45,000 on the pretext of exchanging a product that she had purchased from an e-commerce website, as per TOI. The woman had received an incorrect order and made a call to the customer service centre, who then asked her for her bank account details and an OTP. The woman’s husband found out the next day that money from the account had been transferred to accounts in West Bengal and Gujarat.

The same month, an elderly man  from Pune was duped online of Rs 1 lakh by a person posing as a financial accounting consultant. The man had booked round-trip tickets for his wife, but received a call from the fraudster saying that he didn’t mention the baggage weight. The caller then asked the man to send him his booking details and bank name along with an SMS code that he’d receive for verification. He also asked the man to download an application for “work purposes”. Six transactions worth Rs 9,994 were made from the man’s bank account some time later.

Advertisement. Scroll to continue reading.

And in April, a Jodhpur-based doctor was duped online of Rs 2.62 lakhs on the pretext of claiming free gifts, after purchasing a laundry bag that cost just Rs 399. The doctor received a call from a woman, who convinced him to make the purchase through his credit card. Following that, he got a call from a person asking him to pay GST of Rs 5,580 as he had won a laptop worth Rs 72,000 as part of a ‘deal of the day scheme’ on the website.

Written By

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.



Find out how people’s health data is understood to have value and who can benefit from that value.


The US and other countries' retreat from a laissez-faire approach to regulating markets presents India with a rare opportunity.


When news that Walmart would soon accept cryptocurrency turned out to be fake, it also became a teachable moment.


The DSCI's guidelines are patient-centric and act as a data privacy roadmap for healthcare service providers.


In this excerpt from the book, the authors focus on personal data and autocracies. One in particular – Russia.  Autocracies always prioritize information control...

You May Also Like


Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...


135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...


Rajesh Kumar* doesn’t have many enemies in life. But, Uber, for which he drives a cab everyday, is starting to look like one, he...


By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...

MediaNama is the premier source of information and analysis on Technology Policy in India. More about MediaNama, and contact information, here.

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ

Subscribe to our daily newsletter
Your email address:*
Please enter all required fields Click to hide
Correct invalid entries Click to hide

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ