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IRCTC takes RailYatri and TravelKhana to court over ‘unauthorised’ meal services; Our take

The Indian Railway Catering and Tourism Corporation (IRCTC) has approached two lower courts in Delhi, saying that the online food ordering services provided by RailYatri and TravelKhana are illegal, Business Standard reports, citing unnamed sources. In February, IRCTC said in a tweet that it didn’t support or encourage orders placed via “unauthorised aggregators” such as RailYatri and TravelKhana. It said that it wouldn’t be responsible for the quality of food or any other concerns, and recommend that passengers order their meals through its e-catering website or app. https://twitter.com/IRCTCofficial/status/1098527062443388930 TravelKhana sent MediaNama the following statement: "TravelKhana and IRCTC have been under the E-catering agreement signed between us in 2016. Some disputes appeared more than a year ago because of some arbitrary clauses and mechanisms applied by IRCTC from time to time and upon the whims and fancies of the officials managing this aspect of the business for them. These arbitrary clauses went over and beyond the agreement between IRCTC and Travelkhana as well as against the policy and the principles laid out by the Railway board initially for e-catering business. We could not quite comprehend the reasons thereof but in our limited understanding the work that we were doing was definitely harming a lot of vested interests in the IRCTC food ecosystem. Since the matter is sub judice it would be inappropriate for us to state anything on it till it reaches a conclusion." We have also reached out to RailYatri for comment and will update this once they reply. On April…

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