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Amazon’s Alexa devices send audio files to human reviewers to improve its technology

Thousands of Amazon employees around the world listen to users' voice recordings captured on Alexa-powered Echo speakers, reports Bloomberg. Amazon workers listen to the audio clips which they then transcribe, annotate and feed back into the software to improve Alexa's voice recognition ability and to help it understand commands better. The teams are based out of Amazon offices in Boston, Costa Rica, India and Romania with each reviewer working for 9 hours a day working on 1000 audio clips per shift. Its worth noting that Amazon's Alexa devices captured 59% of the smart speakers market share in 2018. Amazon was the first company to introduce smart speakers in India, with the launch of its Echo range in 2017. Occasionally the listeners pick up things Echo owners likely would rather stay private: a woman singing badly off key in the shower,…

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