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Updated: Swiggy, Zomato to respond to Uttarakhand’s food dept for serving meat in Haridwar’s restricted areas; our take

20 March: Swiggy and Zomato's statements to MediaNama said: "At Swiggy we have deep regard for the city we operate in and complete respect for the sentiments of its people. We deeply regret the lapse in delivering non-veg food in the restricted area. We addressed this immediately and would like to reiterate that as of March 16, Swiggy is delivering only vegetarian food from local restaurants across all areas in Haridwar. As the industry leader, Swiggy has a central FSSAI licence and only lists FSSAI registered restaurants on the platform. We are happy to extend the necessary support to the concerned authorities to address the situation in an apt manner." Zomato: "Our long-held mission is 'better food for more people' and we place user experience at the centre of everything we do. All the restaurants on our platform are FSSAI complaint and we have already applied for a license for our operations in Haridwar and other locations. As a responsible platform, we respect the religious sentiments of the holy city and are currently delivering only vegetarian food.” Previously, 18 March: Swiggy and Zomato have been served with notices from the Uttarakhand Food Department’s Food Safety section for delivering meat/non-vegetarian food in some parts of the city where it is restricted, reports the Times of India. According to the report, these notices were served following unspecified complaints from locals. MediaNama was unable to reach Haridwar's district level office and officer, but has reached out to both Zomato and Swiggy, and will update this…

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I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

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