Earlier on January 10: In a statement, a spokesperson for Amazon said:
On Sunday some Sellers who attempted to download Merchant Tax Reports for the month of December 2018 experienced a technical issue. Our teams identified the issue and resolved it on priority and sellers were soon able to download the correct MTR reports. A very small percentage of sellers of our total seller base were impacted. The issue was resolved soon.
Earlier on January 9: Amazon India faced a data breach in which seller data from sellers’ merchant tax reports was exposed to other sellers yesterday, reported by CNBC-TV18. The breach came to light when sellers logged on to Amazon to download their monthly merchant tax reports, which they can download during the eighth to tenth of each month to file GST returns. The report consists of seller information like sales volume across categories, orders processed, and inventory.
Amazon has said that the technical error was identified on Tuesday, and that it was reversed within a few hours. CNBC reports that Amazon has 4 lakh sellers enlisted on the platform. The report further says that sellers now have access to the correct reports.
MediaNama has contacted Amazon for more details, and will update this when we hear from them.
Previous breaches and info exposure
- Last month, it was reported that Amazon employees in India and the US were sharing internal company data with merchants. The company dismissed several employees in both countries for accessing internal data that was being misused by disreputable merchants. India was a major source of the data misuse by Amazon employees, and the company’s investigation focuses on India ops.
- Amazon faced another breach earlier in November where customer names and email addresses were exposed. Amazon did not disclose the number of users and from where, or which of Amazon’s sites were impacted and for how long, or who viewed or accessed the exposed email addresses or names.