Update, 11am: Zomato found that the video was real (well done, Zomato, that was fast!), shot in Madurai, and did indeed involve one of its delivery person who has now been taken off the platform, after having spoken to him, and "understanding that this was a human error in judgment." "This incident only makes our commitment to fleet training, scheduling and process even stronger. We stand behind our extensive fleet who do the right thing across many hours of the day," Zomato said in an update to its previous statement. Earlier, 10:51am: One of Zomato’s food delivery personnel was seen eating out of multiple food packets from a delivery box and resealing the brown paper bag with what looks like tape, reports the Economic Times. While it does appear that this package would be delivered next, it is absolutely unclear from the video if it was delivered (the video terminates at this stage). It is also unclear where and when this happened, and whether it is/was real. Some users on social media said that they saw this video through WhatsApp forwards. Zomato, on its part, has put out a statement (see full below) which says that It is investigating “possible causes” internally This is an “unusual and rare case” It will introduce tamper proof tapes, and “other precautionary measures” to safeguard food It will educate its 1.5 lakh delivery personnel to “highlight or escalate such deviations”, and ask users to report “anomalies” Thank you delivery personnel (quite confusing) This won’t…
