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Reverie launches voice suite Gopal for Indic language chatbots and IVR

Reverie Language Technologies has launched Gopal, a voice suite available in 12 Indian languages – Hindi, Kannada, Telugu, Tamil, Malayalam, Bengali, Marathi, Gujarati, Assamese, Odia, Punjabi and Indian English. Gopal can be integrated with both chatbots and Interactive Voice Response (IVR) solutions which companies can use to engage with non-English speaking customers.

Reverie claims that Gopal has been tested for banking apps and mobile recharges to increase the ease of use, and ease navigation of an unfamiliar user interface and user flows.

According to Reverie, Gopal can fluently comprehend user queries and deduce intent for any of its 12 supported languages. Gopal’s speech recognition engine is dialect sensitive. Using Reverie’s proprietary Automated Speech Recognition (ASR) IVR, Gopal can also function as an input tool, providing voice typing by converting speech into text.

Need for Indic languages on the internet

Arvind Pani, co-Founder and CEO of Reverie Language Technologies, said that many Indians who were coming online for the first time were not always speakers of English and would find the internet unfamiliar. The company cited a Google-KPMG report, according to which 90% of these new internet users, as well as over 50% of the existing Indian internet user base is formed by Indian language users.

A 2018 report by Internet and Mobile Association of India shows that Indic content is a large driver for potential users, up to 70% of current users consume Indic content. The report also points to the popularity of audio and video content for entertainment, as 68% of the usage is for Indic content. Nearly 23% of all non-users consider Indic content a key motivator to get online. At the same time, critical services such as banking, search and others have a 20% usage even in urban areas.

Also read:
State of Indic language usage across languages, apps, app categories & more: Reverie
What went wrong with indic language online, and what can be done about it- #NAMAIndic
#NAMAindic: Why and how Indic languages can thrive on the Internet

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