Update: In a telephonic discussion with MediaNama, Zoho CEO Sridhar Vembu said that the domain registrar (in this case TierraNet) was not responsible for and did not control the traffic or the database entry and stamp, but had authority over it. “They changed the redirecting server to their own server to drop it,” Vembu explained. He added that TierraNet claimed it did it because of abuse complaints, “but we got 3 abuse complaints in the last 2 months and we’ve acted on 2 and 1 is under investigation, unlike them [TierraNet], we investigate abuse, don’t just turn it off arbitrarily.” No due process in place Vembu said that the company did not follow a due process and only after frantic calls and emails, and customer calls from Zoho did they restore it. TierraNet restored the Zoho domain within 45-60 minutes after it was dropped, Vembu said. However, the database propagation from new to old (existing) to new would take 24-48 hours, which means sporadic problems would exist for some users (depending on their mobile service provider). He said that logged in users would probably not face this problem, but those trying to sign in could. Vembu further said that while the workaround for a PC was to enter a Google DNS (8.8.8.8), the same wouldn’t work for mobile logins because mobile service providers (4G, LTE etc.) do not allow for a DNS change, however, if a user tried changing DNS through WiFi on their phone, this would allow them to access…
