Punjab National Bank (PNB) has reported operating profit of Rs 4195 crore for the quarter ending June 30th 2018 (Q1 FY19), representing growth of 30.4% from the sam period last year. However, similar to the last quarter, the private sector lender hasn’t given much information on its digital performance, but here’s what we have:

Internet Banking & Mobile Banking

– Mobile Banking: The bank reported 12.5 million users in Q1 FY19, up a staggering 62% from the corresponding quarter last year.

– Internet Banking: The bank reported 13.2 million users at the end of June 30th 2018, up 37% on year.


– BHIM users: PNB reported around 10.3 lakh (1.03 million) users on UPI via the NPCI owned BHIM application, up 8.4% from around 950,000 users at the end of the last quarter.


PNB opened 7.67 million bank accounts using Aadhaar based eKYC during the quarter, as compared to the 7.46 million accounts in Q4 FY18.

Direct Benefits Transfer

PNB processed about 219.6 million transactions of Aadhaar linked direct benefit payments transfers through the NPCI, up from around the 197.41 such transactions it recorded in the quarter ending March (Q4 FY18). The amount transferred, however, remains unclear as the bank said it processed an amount of Rs 7,502 as against Rs 6,430 it processed in the previous quarter. It’s possible that PNB missed adding a unit to this data.

Rupay Cards issued

PNB issued 17 million Rupay cards, up from the 15.9 million such cards, it issued in the last quarter. Rupay is India’s payments system for enabling financial transactions, similar to Visa and Mastercard.

Banking Correspondents

Banking Correspondents are essentially digital enabled agents of the bank who serve as extensions of the bank: allowing people to withdraw money, open bank accounts, etc. In the quarter ending June, the bank had reported that it has 8,106 banking correspondents compared to 8,044 in the previous quarter. At the end of December 2017, PNB had 8365 banking correspondents.

Other data:

  • 65 million debit card users as compared to 66 million users in the previous quarter.
  • 9440 ATMs as compared to 9668 ATMs it had in the previous quarter.
  • Launched PNB RuPay Select credit Cards with promotional tie up with NPCI.
  • Integrated UPI facility with internet and mobile banking for Retail Customers.

PNB’s steps towards digital banking:

  • Tie up with “Amazon” for providing lucrative deals to the PNB customers.
  • Launched PNB RuPay Select credit Cards with promotional tie-up with NPCI.
    Offering Internet Payment Gateways facility to non-PNB customers as well as non customers
  • Digital products Tab provided under Service Request link in Internet banking & mobile banking.
  • Integrated UPI facility with internet and mobile banking for Retail Customers