The Food Safety and Standards Authority of India (FSSAI) has directed 10 online food order and delivery companies to delist non-FSSAI licensed food operators/restaurants from their platform. These companies include Box8, Faasos, FoodCloud, Foodmingo, Foodpanda, JusFood, LimeTray, Swiggy, UberEats and Zomato.
The food authority has directed these 10 companies to immediately delist the defaulting food businesses and submit an action report, along with details of restaurants registered on their platform by 31st July 2018.
In February 2018, FSSAI had made it mandatory for e-Commerce Food Business Operators (FBOs) to display FSSAI license numbers of the listed food operators on their platforms and the agreement between both the parties to comply with the Food Safety and Standards Act, Rules and Regulations.
In a statement, the FSSAI said that this move is to ensure compliance of food safety rules and regulations. It also noted that there were instances of restaurants/hotels, without the required FSSAI license, allowed to sell food products on the food services platforms. FSSAI added that there were also several complaints of sub-standard food being delivered to consumers through online market aggregators.
The Indian Consumer Complaints Forum has about 257 complaints against Swiggy, which includes complaints like bad quality food being delivered via the company. Similar kind of complaints can be seen for Zomato as well as FoodPanda. On that portal, Zomato has about 377 complaints against it, while FoodPanda has about 252.
On this development, Zomato’s spokesperson in a statement shared with MediaNama said that, “We are fully supportive of FSSAI’s intentions to make the restaurant industry safer for consumers. In this regard, we launched hygiene rating services for restaurants in late 2017 and have already conducted audits at more than 2,000 restaurants in India. Most users check a restaurant’s Zomato rating before they visit or order from a new restaurant. Our core reviews and ratings platform helps users get a voice – through ratings/reviews and has democratised the quality audit of food being served by a restaurant. There is so much more than can be done, and various stakeholders in the industry, including the FSSAI, are fully aligned and deeply care for making India a better and safer place to eat.”