Uber has updated or has launched ‘completely redesigned’ app for its drivers’ app with a host of new features and design. The app, which has been launched globally is currently available to select driver partners India, in Kochi and courier partners in Chennai. It will be rolled out in a phased manner to driver and delivery partners across the country over the coming months. Based on its phased-manner roll out, drivers will have to update the existing app to avail the new feature.
Looks like Uber is trying to repair its relations with its driver partners, who have on-and-off shown dismay against cab aggregators including Uber in India as well as globally. The new app aims at providing more simplified and personalized experience to its driver partners. In a statement, Pradeep Parameswaran, Head of Central Operations, Uber India & SA said that the app has been build based on drivers’ inputs and that about 100 partners from Bangalore were a part of the global beta launch.
Key new features in the app:
Earnings tracker: This lets drivers know in a tap about how much they earned on their last trip, and see the progress toward their goals.
Status bar: Provides updates on market conditions around them and opportunities for more trips nearby. When a driver taps an opportunity, the app will provide optional navigation to the recommended area. ( This may lead to unavailability in other ‘un-recommended’ areas which may also lead to surge pricing or delayed ETAs)
Notifications: This feature lets drivers see messages about upcoming earning opportunities, feedback from their riders, and information about their account.
Driver profile: Gives drivers the opportunity to showcase what they do outside of Uber, and allows riders to learn more about their driver and find new ways to connect.
Driver App Basics: A comprehensive guide to getting started with Uber that will be available to drivers in the coming months.
Following are some pics and gifs shared by the company:
From the pictures, Uber’s redesigned app looks quite de-cluttered, and the new features look might be having great features, but drivers’ issues with the company or other cab providers are more complex. In India, drivers are breaking down in form of stikes now and then for issues like poor payouts, bias towards their own cars rather than driver-owned vehicles, soaring companies’ commission, blacklisting drivers without proper inquiry etc. (Read more here, here, and here)