IndusInd Bank said its customers will soon be able to access basic banking services like checking balance, mini statement, checking reward points as well as update Aadhaar details via WhatsApp. According to a PTI report the bank has announced a pilot with WhatsApp enterprise solution for the same. While Medianama could not verify the details Whatsapp enterprise solution may be an expanded form of Whatsapp Business that is currently offered for free to small businesses. The integration with WhatsApp will allow IndusInd Bank to start appearing as a Verified account when it communicates with its customers. The initial test phase will allow the bank to communicate important transaction alerts to the customers on WhatsApp. It also allows two-way communication with replies to customer messages and provides basic banking services (this does not include any financial transactions). The messaging service on…
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