Ozonetel’s cloud telephony platform, Kookoo has launched a speech API. They have introduced a new tag named <recognize>, which provides speech recognition capabilities in an IVR application. It essentially means that it will now be possible to convert speech to text and used as required. So, we can expect more voice-based chatbots or digital assistants as they have come to be know (read Apple’s Siri, Google Assistant and Amazon’s Alexa).

Converting voice to text also means the text can be analysed and searched. Some of the use cases outlined by the company include:

  • Customer feedback.
  • Surveys.
  • Ask users to say yes or no instead of press 1 or 2.
  • Ask callers to say their phone number.
  • Ask callers to say the order number and share the order details with them.
  • Callers can say ticket details and get the status.

For a demo of how this works, call 040-30952027 and say something. You will receive a text message with what you said.

As of now, <recognize> supports Ozonetel’s Zena speech engine, and Google’s speech engine.

Note that Ozonetel had acquired the speech recognition vertical of Yantra Software in August 2014. Yantra’s  speech recognition solutions included a text-to-speech engine for India languages, a speech recognition engine for Indian dialects, a gender identification solution (to automate targeted service and conduct customised surveys), a speech biometric solution (to identify speaker, security measure), and sentiment analysis.

Ozonetel had launched Kookoo back in 2011. Kookoo acts as the interface between an application and the caller. So, it collects phone commands from the app and executes them on behalf of the app to the caller. Companies like Housing, Shaadi.com. Zomato and goIbibo use Kookoo.