Employee benefits company Sodexo has partnered with online grocery shop Grofers to offer IVR based payments. The IVR solution was designed for situations where delivery executives do not have card machines and have opted for card-on-delivery. Alternatively, the IVR payments can be used if the cardholder is away from the delivery location, said Suvodeep Das, vice president of marketing at the company. Note that Grofers already accepts Sodexo cards on delivery, and this collaboration will enable digital acceptance as well. Users who have Sodexo's Meal Card can call a toll-free number where users will be directed to enter their bill invoice number, card number and CVV. The customer and the delivery agent will get a message confirming the payment via SMS. Das added that this was a request from Grofers users and that they are not currently testing out IVR payments with other…
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