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TRAI seeks to change existing MNP guidelines to cut down porting rejections

To cut down on rejections at the time of Mobile Number Porting (MNP), telecom regulator TRAI is seeking to change existing MNP guidelines. It said that around 40% of the total porting request rejection happened due to Unique Porting Code (UPC) mismatch errors. This is because either sales agent or the subscriber enters incorrect UPC code at the Point of-Sale (PoS) counter. UPC is an 8 digit code generated by Telco ‘A’  (Donor Operator) to the subscriber so that he/she can provide the code to Telco ‘B’ (Receiving Operaote) for initiating MNP process.

At present, the receiving operator cannot verify the content and status of expiry date of UPC, so TRAI is looking at linking these details “along with the mobile number shared by Donor Operator” to the MNP Clearing House (MCH).This will ensure that the MNP process isn’t rejected due to incorrect UPC code reaching the clearing house at the time of verification.

If the above regulation is passed, the receiving operator can now directly send a verification request to the MNP clearing house, which then instantly responds with an MNP approval or rejection. The response will be on the basis of UPC code/expiry date info which is shared by the receiving operator directly instead of the customer/sales agent entering it manually on a PoS device.

“The draft amendment also propose to make provision to transmit the relevant information viz. date of the bill, amount outstanding, last date of payment, date of the notice and period of notice given to the subscriber by Donor Operator through the MNP Clearing House.” TRAI added.

Telcos, consumers and stakeholders can provide suggestions and comments to TRAI regarding the draft amendment and to for improving the MNP process. The last date for submission is 31st August, 2017 and comments can be sent to advmn@trai.gov.in with a copy to trai.mn@gmail.com.

TRAI wants to remove mandatory 90 days lock-in period for MNP

Apart from the above amendment, TRAI is also looking at removing the mandatory 90 days lock-in period for porting-out a mobile number to another network, in case a telco is shutting down its services or upgrading its technology (e.g. from CDMA to 4G). The regulator proposed to remove the 90-days regulation in a consultation paper last December. Consumers complained about inadequate communication from their service provider before upgradation to a new technology or shutting down of service in an area.

Download: Draft Amendment 

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