India’s telecom regulator TRAI asks in a consultation paper whether telcos and ISPs should be mandatorily disclosing network performance indicators to consumers such as latency, average speeds, peak time speeds, etc., similar to US regulator FCC’s ‘Broadband Facts’ label. The consultation paper titled “Data Speeds Under Wireless Broadband Plan” looks at various issues like minimum speeds, disclosures to users regarding tariff plans, methods to audit Internet speeds offered by mobile service providers, and revision on mandatory QoS parameters. Note this is the third consultation paper issued by TRAI in the past one year which looks into quality of service issues faced by consumers: -In August 2016, it issued a consultation which mooted setting up of an independent authority to deal with mobile complaints made by consumers, after which it issued recommendations on he same in March. Here is a summary. -In June 2016, TRAI looked at challenges faced by consumers when they are forced to use a singular service from an operator due to builders/developers entering exclusive into agreements with telcos/ISPs for coverage. The regulator then issued a recommendation to DoT in January banning exclusive agreements. However, the current consultation broadly looks at how service providers could be held accountable for poor service. Disclosing granular network performance indicators can act as a catalyst to consumers, allowing them to make better-informed choices while buying data, TRAI said in the paper. Below is a summary of issues discussed by TRAI in the paper and how it plans to bring more clarity in…
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