wordpress blog stats
Connect with us

Hi, what are you looking for?

Govt’s portal for filing child abuse complaints needs drastic tweaks

The government of India has now set up an online and mobile helpline to help child victims of cyber crimes and sexual harassment to file complaints. To file complaints online, victims (and parents, guardians, relatives close to the victim) will have to head to this page or register their complaints via email at pocsoebox-ncpcr@gov.in or mobile no: 9868235077. Such complaints will be prosecuted under The Protection Of Children From Sexual Offences Act (POSCO).

The government claims that around 134 million children have access to mobile phones along with Internet access, and is targeted at these users. It is important to note that online portal named “POCSO e-box” and was initially launched last year. As per a government press statement, the online and the mobile portal will now include complaints like cyber bullying, cyber stalking, morphing of images, and child pornography apart from sexual assault.

Online complaint portal requires renovation

However, there are shortcomings regarding user-friendliness of the online portal since the original complaint page itself is buried under two different pages. The National Commission for Protection of Child Rights (NCPCR) website features the “e-box” complaint below the user’s point of view, requiring them to scroll down. This makes it difficult for users to identify the “e-box” button in the first place. On clicking the button, the website redirects users to an animated YouTube video in Hindi, assuring the user that his/her complaint will be heard. Again, the user has to scroll down to find the “Press Here” button, which finally redirects the user to the intended complaint page.


The complaint page itself doesn’t function as it’s supposed. The website asks the user to select from a list of harassment that the victim faced, in order to point out the nature of the complaint. But the selection only has a tiny checkbox which is barely visible. And the entire website is available only in Hindi and English. MediaNama also verified the mobile number given on the government press release. But unlike the dysfunctional website, the officer at the other seemed well trained to deal with complaints.

MediaNama’s Take: Firstly, we would like to point out that, the entire POSCO e-box needs a design and UI upgrade to make it user-friendly and more approachable. The complaint page needs to be less cluttered and should start accepting complaints on the first click and not after two internal page re-directions. The explanatory video can be featured beside the complaint form. It is also vital that such complaint portals are available to users in their local language, without which the purpose of the complaint portal becomes nullified.

Other govt initiatives to curb child abuse and sexual assault

­- A National Alliance against online child sexual abuse was formed by the ministry of women and child development in January. This was in response to a consultation by the same ministry which sought to bring a common definition of child pornography, including amending sections of the IT Act and POSCO.

-In December 2015, the Supreme Court sought the central government’s view on setting up a pan-India agency which would look into increased proliferation of rape videos and child pornography shared via WhatsApp and Facebook groups.

Note that apart from government initiatives, there is also private efforts to curb child abuse online. A similar online portal to file complaints was launched by Aarambh India in September 2016.

You May Also Like

News

Between January and June 2020, Twitter received 12,700 information requests from governments and law enforcement agencies around the world, reflecting a significant increase of...

News

Between January and June 2020, governments and law enforcement agencies in India sent 2,613 information requests to Twitter , more than thrice the amount...

News

We missed this earlier.  In a joint submission to the Labour Ministry, a group of 23 trade unions, civil society organisations and members of...

News

At least one law enforcement agency in India — Delhi Police — has the tools to extract data from locked smartphones, including iPhones. However,...

MediaNama is the premier source of information and analysis on Technology Policy in India. More about MediaNama, and contact information, here.

© 2008-2018 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ

Subscribe to Daily Newsletter

    © 2008-2018 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ