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Govt’s portal for filing child abuse complaints needs drastic tweaks

The government of India has now set up an online and mobile helpline to help child victims of cyber crimes and sexual harassment to file complaints. To file complaints online, victims (and parents, guardians, relatives close to the victim) will have to head to this page or register their complaints via email at pocsoebox-ncpcr@gov.in or mobile no: 9868235077. Such complaints will be prosecuted under The Protection Of Children From Sexual Offences Act (POSCO). The government claims that around 134 million children have access to mobile phones along with Internet access, and is targeted at these users. It is important to note that online portal named “POCSO e-box” and was initially launched last year. As per a government press statement, the online and the mobile portal will now include complaints like cyber bullying, cyber stalking, morphing of images, and child pornography apart from sexual assault. Online complaint portal requires renovation However, there are shortcomings regarding user-friendliness of the online portal since the original complaint page itself is buried under two different pages. The National Commission for Protection of Child Rights (NCPCR) website features the “e-box” complaint below the user’s point of view, requiring them to scroll down. This makes it difficult for users to identify the “e-box” button in the first place. On clicking the button, the website redirects users to an animated YouTube video in Hindi, assuring the user that his/her complaint will be heard. Again, the user has to scroll down to find the “Press Here” button, which finally redirects…

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