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“We haven’t received any legal notice from Jio”: Ookla on the speed test issue

Speaking to MediaNama, a spokesperson from the popular speed test service Ookla said that it has not received any legal notice or any form of legal communication from Reliance Jio. The spokesperson added that the claims made by the Ambani-led telco were false. “Jio’s statements that we informed them of flawed data and proceeded to release misinformation anyway are completely untrue. Jio is actually a client of ours and…it is incredibly unfortunate that they have never contacted us directly about any of these matters and instead have chosen to make public statements that are absolutely false,” added the spokesperson.

Recently, Airtel put out a press statement claiming that Ookla has rated itself as “India’s fastest mobile network”. Airtel added that “Ookla’s findings are based on analysis of millions of internet speed tests (done) by mobile customers across India using its (Ookla’s) Speedtest app.” However, Reliance Jio cried foul over these claims and penned down a letter to ASCI, India’s advertising standards watchdog. In the letter, Jio said that the Airtel-Ookla campaign is misleading and flawed and this was accepted by Ookla when Jio inquired about it. Jio added that it has also sent a legal notice to Ookla through its legal representatives.

Ookla speed test results don’t consider second SIM: Jio

In a new statement, Jio explained that Ookla’s speed test results can only be attributed to the primary SIM on which speed test is conducted and that the secondary SIM is not taken into consideration. “Therefore, there is no guarantee that the speed which is attributed to Airtel is of the Airtel data network. We are surprised that Ookla has not talked about this issue even though they had acknowledged the blunder to us earlier…We will initiate actions as we deem fit at appropriate forums,” Jio added.

However, today, Ookla denied that its speed test results were flawed due to the dual SIM issue. Ookla said that the speed test result of a network is generated after the Speedtest app determines the “Active Carrier” present on a device. Ookla clarified that this Active Carrier does not always indicate the speed test results of both SIMs in a phone.

“In these situations, Ookla applies additional data sources and mechanisms during post processing to help determine the actual data carrier being tested. For example, Ookla matches the connection IP address recorded during the test to known carrier IP blocks. This enables Ookla to determine the actual data carrier. Airtel’s margin of victory increased when the complete analysis was performed,” added Ookla.

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© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ