Bus tickets which have been booked on RedBus will be honoured by all Tamil Nadu operators on the platform, the company said in a blog post. The issue with RedBus started earlier during the festival of Pongal when it was reported that some operators belonging to the All Omni Bus Owners and Operators Association were refusing to  tickets issued by RedBus from January 12 to January 17, 2017.

Some users on Twitter had also pointed out the issue to MediaNama.

In response, the company sent a message to customers in Tamil Nadu assuring that the tickets would be honoured.

The company said that some of the operators had fallen in terms of their quality and service standards and had to remove them from the platform. “Some of the operators who have not been able to meet these standards and hence been discontinued from our system have been recently indulging in false propaganda about bus operators not honoring redBus tickets,” the company said in a statement.

A Anbalagan, Secretary, All Omni Bus Owners and Operators Association, said that the bus aggregator was overcharging passengers by selling tickets for higher price than the amount fixed by the associations, told The news Minute. The association had also been urging passengers to book tickets from particular bus websites or through Ticketgoose.com.

The company countered and said that it does not set the prices for tickets and only displays the ticket fare set by bus operators. “During festival season, there is a cap on maximum fares that is advised by the TN Omni Bus Operators Association in consultation with the Govt. of TN, which redBus strictly adheres to. In such cases, redBus does not display those bus operators whose fares are higher than the prescribed maximum,” it added.