Cloud telephony provider Knowlarity Communications has raised Rs 133 crore (~$20 million) in funding led by new investor Delta Partners Capital and participation from existing investors Sequoia Capital India and Mayfield Fund. The company will use the fresh round of funding for international expansion in Southeast Asia and West Asia, and to launch new products. Founded in 2009 by Ambarish Gupta and Pallav Pandey, the company had previously raised $16 million in funding back in July 2014, and Rs 34 crore in 2012. The company currently offers voice and data communication products like Superreceptionist (virtual contact center), click-to-call (for integrating in apps), call centers, K-broadcast (automated text and voice messages) and virtual numbers. It offers features like CRM integration, call recording, management of business phone systems, mobile app for analytics, VIP numbers and personalized IVR. Regulatory issues: Interestingly, earlier this year Knowlarity got blocked by a telecom operator in the Delhi circle. The block happened because of the AudioTex license, which is meant to be a service which allows customers to access stored voice services. Knowlarity’s SuperReceptionist service allows call forwarding (video) and click to call (video). In both instances, two separate calls are bridged together: in the first, a call from a customer to a number is forwarded to an agent, while in the latter, calls are made to the customer and the agent, and are bridged together. The problem for Knowlarity is that the AudioTex license explicitly disallows call bridging. Knowlarity had received a stay order, applicable for…
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
News
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
Advert
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
News
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...
News
Rajesh Kumar* doesn’t have many enemies in life. But, Uber, for which he drives a cab everyday, is starting to look like one, he...