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Freshdesk raises $55M to expand product line and business


Cloud-based customer support platform Freshdesk has raised $55 million led by Sequoia Capital India with participation from Accel Partners, reports TechCrunch. The company has raised a $150.5 million so far, the report added. Freshdesk will expand its entire product line where each product could become a standalone major business.

It currently claims to have 100,000 customers in small and medium sized businesses. Last October, Freshdesk appointed Nishant Rao as COO. Rao joined Freshdesk from LinkedIn, where he was the country manager for India for almost 3 years.

Freshdesk’s previous funding:

In April 2015, Freshdesk raised $50 million led by Tiger Global, Accel Partners and Google Capital. In June 2014, it raised $31 million Series D funding led by Tiger Global and Accel Partners. Its other 5 rounds of funding are: a $7 million round from Accel Partners and Tiger Global in November 2013, a $5 million round from Accel Partners and Tiger Global in April 2013 and a $1 million round from Accel Partners in December 2011.

Freshdesk’s acquisitions:

Last month, Freshdesk acquired Chatimity, a social chat platform used for integrating chats within mobile apps, for an undisclosed sum. Freshdesk would get Chatimity’s technology and team of 7, to build and grow a bot infrastructure for chatbots in benefits, support and sales. In April, the company acquired Airwoot, a startup offering brands social media support. In February, it acquired Framebench, an online collaboration platform that enabled teams to share, review and comment on videos, images, documents and presentations etc. and in December last year, it acquired Konotor a marketing and customer relationship manager for mobiles. It had previously also acquired Frilp in October 2015 and 1Click.io in August 2015.

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Up in the cloud

Cloud based services have seen a significant upswing this year with multiple acquisitions and fundings. Along with these, cloud presence among companies, small and medium businesses has also seen growth. In August, Verizon’s CDN and cloud solutions arm Verizon Digital Media Services partnered with Bharti Airtel to launch 4 data centers in Mumbai, Chennai, Bangalore and New Delhi. In June, Mobile CRM company Helpshift raised $23 million in a Series B round of funding from Microsoft Ventures, Salesforce Ventures and all existing investors.

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