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Freshdesk raises $55M to expand product line and business

Cloud-based customer support platform Freshdesk has raised $55 million led by Sequoia Capital India with participation from Accel Partners, reports TechCrunch. The company has raised a $150.5 million so far, the report added. Freshdesk will expand its entire product line where each product could become a standalone major business. It currently claims to have 100,000 customers in small and medium sized businesses. Last October, Freshdesk appointed Nishant Rao as COO. Rao joined Freshdesk from LinkedIn, where he was the country manager for India for almost 3 years. Freshdesk’s previous funding: In April 2015, Freshdesk raised $50 million led by Tiger Global, Accel Partners and Google Capital. In June 2014, it raised $31 million Series D funding led by Tiger Global and Accel Partners. Its other 5 rounds of funding are: a $7 million round from Accel Partners and Tiger Global in November 2013, a $5 million round from Accel Partners and Tiger Global in April 2013 and a $1 million round from Accel Partners in December 2011. Freshdesk’s acquisitions: Last month, Freshdesk acquired Chatimity, a social chat platform used for integrating chats within mobile apps, for an undisclosed sum. Freshdesk would get Chatimity’s technology and team of 7, to build and grow a bot infrastructure for chatbots in benefits, support and sales. In April, the company acquired Airwoot, a startup offering brands social media support. In February, it acquired Framebench, an online collaboration platform that enabled teams to share, review and comment on videos, images, documents and presentations etc. and…

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I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

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