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Amazon launches global store in India without warranties

Amazon India has launched its global store which will offer ‘millions of’ products across apparel, fashion, electronics, home, kitchen and office supplies, books, software and sports and fitness categories. The company says that this is to address the gap in products found on Amazon globally but not available in India. It adds that product prices will be inclusive of taxes, duties and other charges but not delivery charges. Products from some brands will also be available under next day delivery. Of course, it goes without saying that products from the global store will be priced much higher than their Indian counterparts owing to shipping and import taxes. On face value, Amazon wants its Indian users to buy global products, thinking that may be they could get somewhat quicker delivery and save a part of shipping and tax costs, but it has made one thing clear: "Warranty not applicable for India" across all products. This defeats the purpose. No matter how much you pay for a product, including delivery charges, users are not going to risk buying products from the global store over those available on the Indian store with warranty.  It is unclear if Amazon will ship these products from its US store on demand or if it has already imported some and is testing demand with the current lot. The website says “Ships from USA. Sold and fulfilled by Amazon Export Sales LLC.” which is basically listed as a seller on the India store. However, customer support will be done…

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I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

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