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Lybrate launches Messenger bot; privacy concerns?

Doctor directory and clinic management system Lybrate has launched a chatbot on Facebook Messenger, reports Firstpost. The bot lets users ask questions, get health tips and take a health quiz, and can be accessed by simply adding Lybrate on Messenger. The bot provides users with examples like ‘I’m 25 years old, 75 kg, 5.10 ft and want to lose weight’, as questions to ask for getting relevant answers. However, when we typed in “I’m 30 years old and 90kg, how do i get thin?’, the bot provided links on how to gain weight! Additionally, the app seems to make no use of all the data provided to it, as the linkback was a generic answer on its Quora-like, health-related, question answer platform. Similarly our second statement to the bot “I have diabetes” resulted in the bot returning a questions about a female suffering from the disease for 15 years. While this is partially more useful than the first answer we got, we would have still expected the platform to at least guess our sex and age from Messenger, or consider it from the previous question we asked. Overall, users are probably better off simply using Google Search for now. The platform also provides health tips, which included articles like ‘homeopathic treatments for your skin’, and a quiz section which asks users multiple choice questions. Who owns the data? Despite Lybrate not really using the data users enter, it encourages users to reveal their age, weight, height, medical conditions etc., which…

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