wordpress blog stats
Connect with us

Hi, what are you looking for?

IRCTC adds ZoopIndia to deliver food to passengers; site doesn’t work

IRCTC_Food1

IRCTC has tied up with ZoopIndia, an online food delivery aggregator, which will let IRCTC passengers get food delivered from ZoopIndia to their train seats. Users can call for food or order through the website, but it requires a train PNR number or train name/number. ZoopIndia by default lets it’s users order food to be delivered to train stations and passenger seats.

Even on signing up, the ZoopIndia service doesn’t send a confirmation mail or accept the login on signing in. The site is so poorly executed that not a single button which calls to any action works. You can’t have them call you back, try logging in or order food for delivery from anywhere on the site. If you can place the order online we think it’s a miracle.

The press release even used words like “advanced technologies and systems” , “delightful customer experience”, “modernise Indian railways” and “take food delivery to the next level”. FYI, the food booking can also be done on IRCTC’s e-catering site.

ZoopIndia claims to have delivered 10,000 meals monthly across different train routes and is present in 100 stations across India. It has plans to deliver 5,000 meals daily (timeline not mentioned). The startup, which operates under Zoop Web Services Pvt Ltd, offers veg and non veg food in thalis, South Indian, Chinese and snack items. It also lets people cancel or change their orders 2 hours before the delivery time upto 8PM on a working day.

IRCTC’s previous good decisions

Advertisement. Scroll to continue reading.

It’s unclear what value this tie up brings to IRCTC other than pain. It also stands out against IRCTC’s previous tie ups like Dominos Pizza, Pizza Hut and KFC, foodpanda, Travelkhana, Hello Curry which passengers might find convenient, even through initiatives like paying by Paytm, which claims to have a 100 million users. In February, IRCTC even tied up with OYO Rooms to launch an IRCTC hotel-booking page on OYO Rooms, offering its inventory to train travellers.

IRCTC’s recent developments:

– Late last month, the Ministry of Railways denied that there was any hacking on the IRCTC site or servers/databases. It added that the site was working normally without any unauthorized interference or discrepancies.

– In March, it was reported that users of Indian Railways would be able to cancel their train tickets by dialling 139 and presenting the one time password (OTP) sent to the mobile number to the rail counter to get a refund, from last month. However, that doesn’t seem to be rolled out yet.

– In February, IRCTC introduced e-bedroll, a paid service where train passengers can book the bedsheet top, bedsheet bottom, pillow and a fabric pack for their journey at Chennai and Trivandrum Central Railway Stations.

Image Credit: AbhiSuryawanshi under CC BY SA 3.0

Advertisement. Scroll to continue reading.

Written By

I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

Views

News

When news that Walmart would soon accept cryptocurrency turned out to be fake, it also became a teachable moment.

News

The DSCI's guidelines are patient-centric and act as a data privacy roadmap for healthcare service providers.

News

In this excerpt from the book, the authors focus on personal data and autocracies. One in particular – Russia.  Autocracies always prioritize information control...

News

By Jai Vipra, Senior Resident Fellow at Vidhi Centre for Legal Policy The use of new technology, including facial recognition technology (FRT) by police...

News

By Stella Joseph, Prakhil Mishra, and Yash Desai The Government of India circulated proposed amendments to the Consumer Protection (E-Commerce) Rules, 2020 (“E-Commerce Rules”) which...

You May Also Like

News

Rajesh Kumar* doesn’t have many enemies in life. But, Uber, for which he drives a cab everyday, is starting to look like one, he...

News

By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...

Advert

135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...

News

Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...

MediaNama is the premier source of information and analysis on Technology Policy in India. More about MediaNama, and contact information, here.

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ

Subscribe to our daily newsletter
Name:*
Your email address:*
*
Please enter all required fields Click to hide
Correct invalid entries Click to hide

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ