The Ministry of Commerce & Industry will now be addressing grievances and queries that entrepreneurs and other industry members might have on Twitter. This service dubbed ‘Twitter Seva’ will tackle queries on matters relating to the Department of Commerce (DoC) and Department of Industrial Policy & Promotion (DIPP). Queries can be tweeted with the hashtag #mociseva and the relevant department will take it up, claims the government. Apparently, a dedicated Twitter cell has been set up to monitor all tweets with the above mentioned hashtag and direct queries to officers of the concerned departments.

DoC will address queries regarding Directorate General of Foreign Trade, Directorate General of Supplies & Disposals, Special Economic Zones, Tea, Coffee, Rubber & Spices boards, Agricultural and Processed Food Products Export Development Authority, Marine Products Export Development Authority and any other matter relating to the Department of Commerce.

DIPP will deal with queries regarding Manufacturing Policy, Industrial Corridors, Investment Promotion, Make in India, Startup India, Foreign Investment Promotion Board, Foreign Direct Investment, Intellectual Property Rights, Patents, Trade Marks, Designs, Geographical Indicators, Copyrights, Paper, Light Engineering Industry, Cement, Linoleum and Rubber Industry.

Appointment booking portal

In June last year, the Indian government had launched MyVisit, which allows citizens to book an appointment with government officials from central and state departments. The portal claims to have 7,531 officers from 130 departments on the platform. MyVisit has been developed by the National Informatics Centre. It is a centralised cloud based application software and can be installed in any government office. The system facilitates each department and its officers to easily manage their own visitors individually, by pre-approving or rejecting them. The system also has a dashboard where all daily visits to the departments are displayed, along with visit information.

Other digital initiatives by the government

– Towards the end of last year, the government had launched an online portal called National Career Service to provide employment services and career counselling. The portal claims to have a content repository with information on career options in more than 52 industry sectors and across 3,700 occupations.

– In the same the government had revealed plans for setting up an Indian Cyber Coordination Centre, which will help in monitoring and capacity building against cyber crimes, as well as help law enforcement agencies in curbing these crimes.

– Back in August of last year, the government had launched a portal called Sahaj on MyLPG.in to let citizens book an LPG connection and make payments for the connection online.

– In June 2015, the government had launched a portal for students to download school books and e-books. The e-Basta portal is accessible to authorized school teachers, who can compile course material and textbooks, and e-books as per a school’s preferences for each class.