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Ola denies Uber’s allegations of false bookings & fake rider accounts


Online cab aggregator Uber has taken its Indian competitor Ola to court for making false bookings on Uber by setting up fake rider accounts, misleading drivers through fake calls impersonating Uber and providing misleading information, reports ET.

Uber states in its petition that Ola created 93,859 false rider accounts using fake names, email IDs and untraceable phone numbers, 405,649 false bookings of taxi rides and cancelled to ‘create frustration and disrupt business’ and Ola’s employees posed as Uber officials to circulate ‘malicious text messages’ causing damage to the company.

It states that over 20,000 drivers left its platform causing Uber a loss of Rs 50 crore. In the petition filed with the Delhi High Court, Uber seeks “declaration, perpetual injunction and damages” against Ola, stating that it is interfering with Uber’s business.

Ola sent MediaNama a statement which denies Uber’s allegations in their entirety. We’re yet to hear from Uber and will update this if and when Uber responds. Here’s Ola’s full statement:

All the allegations made by Uber in the plaint listed for hearing before Hon’ble High Court of Delhi are denied in their entirety and we have appraised the Court accordingly that the allegations by Uber are frivolous and false to its own knowledge. As a responsible Indian corporate, we have immense respect for the law of our country and we will remain undeterred in our mission of building mobility for a billion Indians. We can only speculate that this is a counter to the contempt proceedings pending against Uber in this Hon’ble High Court. It is not beyond our imagination that this is an effort to divert attention from the current realities of the market where Uber has faced major setbacks including the recent incidents of Uber vehicles being seized by the Government authorities. We stand by our contempt petition that Uber has added and plying new diesel vehicles within Delhi in wilful and deliberate defiance of the local rules and regulations.

Ola said Uber was adding and not phasing out diesel cabs in Delhi NCR
In March 2015, the Delhi HC told Ola and Uber to provide details of registration numbers of the (diesel) cabs they intended to phase out by March 31 2015 as per Supreme Court’s order to do so. In July 2015, it provided relief to Uber by putting aside the ban on the service which it had issued on online cab aggregators in January 2015, asking them to comply with the modified radio taxi scheme.

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However, the Delhi HC asked the same question in August 2015 to the the Delhi government and traffic police to report on whether Ola was violating HC orders by plying in the city. Note that in Delhi, all public transport and commercial transport vehicles are required to run on CNG. To remedy its situation, Ola started adding more CNG vehicles to its platform.

Written By

I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.



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