Foodpanda has launched an “Express Guarantee” service that promises its customers a refund if it fails to deliver an order within 45 minutes. The service is currently being tested in Delhi NCR , and after a week of operations, the company plans to introduce it in Pune as well. The ‘Express Guarantee’ service will be initially available while ordering from a select list of 900 vendors; this means that "Express Guarantee" is limited to those restaurants that have exclusively tied up with Foodpanda for the service. The brands covered under the “Express Guarantee” service include Burger King, Wendy's, Eatsome, Subway, Ammi's Biryani, amongst others. Foodpanda plans to bring this service across the country through a partner base of more than 1500 vendors that it claims to have on its platform. Foodpanda already offers its own delivery service, which was launched about a year ago; it claims to fulfill around 30% of vendor portfolio through its dedicated delivery service. With the new ‘Express Guarantee’ service, it claims to have segregated cities into smaller clusters, as well as deploying adequate fleet to cater to customer demands. Foodpanda Layoffs: In January, Foodpanda had laid off 15% of its staff across verticals, to become ‘sustainable and profitable’. The company claims that it has reduced manual intervention and hit 98% automation rate in order processing, thus leading to cutting its workforce. Foodpanda’s restaurant management app does order automation as well as syncing of operational hours and menu item configurations. At that time the company said that…
