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Foodpanda’s new service to refund customers if delivery fails within 45 mins

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Foodpanda has launched an “Express Guarantee” service that promises its customers a refund if it fails to deliver an order within 45 minutes.  The service is currently being tested in Delhi NCR , and after a week of operations, the company plans to introduce it in Pune as well. The ‘Express Guarantee’ service will be initially available while ordering from a select list of 900 vendors; this means that “Express Guarantee” is limited to those restaurants that have exclusively tied up with Foodpanda for the service.

The brands covered under the “Express Guarantee” service include Burger King, Wendy’s, Eatsome, Subway, Ammi’s Biryani, amongst others. Foodpanda plans to bring this service across the country through a partner base of more than 1500 vendors that it claims to have on its platform.

Foodpanda already offers its own delivery service, which was launched about a year ago; it claims to fulfill around 30% of vendor portfolio through its dedicated delivery service. With the new ‘Express Guarantee’ service, it claims to have segregated cities into smaller clusters, as well as deploying adequate fleet to cater to customer demands.

Foodpanda Layoffs: In January, Foodpanda had laid off 15% of its staff across verticals, to become ‘sustainable and profitable’. The company claims that it has reduced manual intervention and hit 98% automation rate in order processing, thus leading to cutting its workforce. Foodpanda’s restaurant management app does order automation as well as syncing of operational hours and menu item configurations. At that time the company said that the laid off foodpanda employees would be assisted in getting new jobs and provided their remunerations through a platform that it had set up.

Previous Foodpanda developments:

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– In November 2015, foodpanda tied up with the Indian Railway Catering and Tourism Corporation (IRCTC) to let passengers order meals from the platform. The pilot for this service was launched at the New Delhi railway station and would be extended to Mumbai, Bangalore, Pune and Chennai in the future.

– In October, Foodpanda launched a corporate account product which would let employees of companies and companies order and pay for meals in offices.

– In May 2015, Foodpanda raised $100 million in funding led by Goldman Sachs, with participation from existing investor Rocket Internet, to expand its delivery and improve overall customer experience across the 40 markets it is operational in. So far, it has raised $310 million since its launch in 2012. In February, the company took over JustEast’s India operations, and acquired TastyKhana in November last year.

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