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Calling app Ringo suspends operations in India temporarily; denies violation cited by telcos

Ringo, a P2P app which lets its users make local and international calls across landlines and mobiles at a low cost without using WiFi or carrier data (2G/3G), has “paused” its operations in India temporarily, Bhavin Turakhia, founder and CEO of the app announced in a post. Turakhia said that it had run into a few hurdles locally, while international calling was operational without any issues. Telcos block backend support: According to a TOI report, if the service took more than 2-3 days to resume, the company would refund the unutilised credits to the user. An ET report said that telecom operators had blocked backend support to the app, and were planning to write to TRAI stating that the service violated sector rules and did not operate according to license requirements. Rajan Mathews, DG of the Cellular Operators Association of India (COAI) said that the TRAI needs to look into masking caller line identification, security violations and stipulations against reselling (talktime). Hi guys, just to clarify-our international calling services are still active in India. Only local calling within India is temporarily paused — Ringo (@ringocall) December 2, 2015 Turakhia denied this charge by stating that Ringo was completely compliant with the law, and that the service was blocked without providing a notice to its service providers. He added that it would need to seek TRAI’s intervention to get it unblocked. Ringo works through carrier networks: The domestic calling service was introduced last week at Rs 0.19/minute. The app uses telecom…

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I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

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