The 18 year old Indian Railway Catering and Tourism Corporation, or IRCTC as it is popularly known, has generated Rs 20,620 crore (~ $3.08 billion) in online ticketing with a profit after tax of Rs 130 crore ($19.5 million) from March 2014- March 2015, reports ET. This is up 34% from a year ago, when its revenue was Rs 15,410 crore ($2.3 billion), and a profit of Rs 72 crore ($10.8 million).
IRCTC also posted income of Rs 1,141 crore ($171 million), including the sales of ticket service charge, Rail Neer bottled water, in house catering services and license fees from outsourced catering vendors. Its combined income from commissions on tickets, travel and tourism was Rs 670 crore ($100 million). ET cited Sandip Dutta, IRCTC’s PR manager as saying that bulk of the railway corporation’s sale was attributed to its interface and a robust process. It apparently upped the capacity of booking 2,000 tickets per minute to 7,200 tickets (which was in the works from at least 2013). Read about IRCTC’s food tie ups here.
According to an India Today report from August 2014, IRCTC was handling the booking of 7,000 tickets per minute, while 500,000 tickets were booked daily on IRCTC’s online platform. It cited an IRCTC official who said that the company generated Rs 550 crore ($82.3 million by current Rupee value) in 2011-12, and touched Rs 900 crore ($134 million by current Rupee value) in 2012-13, looking to cross Rs 1,000 crore ($149 million) in 2014-14. At that time, over 50% of the tickets booked daily were done online.
Highest tickets booked: In April this year, IRCTC users booked 13.45 lakh e-tickets on a single day, its highest so far, and up from 5.80 lakh e-tickets in March 2014, which was the previous record, and 5.72 lakh in September 2013.
Income and ticketing over the years:
2008: In 2008, the IRCTC handled around $102 million worth (Rs 453.51 crores) of online transactions in August, up 4.87%from $97.73 Million (Rs 432.44 crores) in July.
2009: In October 2009, we reported that IRCTC recorded online sales of 44.1 million tickets in the year 2008-2009, a 130% increase from 2007, which saw sales of 18.9 million tickets. In 2009-10, IRCTC generated a revenue of Rs 668 crore, of which Rs 96 crore came from online ticketing. Overall revenue from online ticket sale was Rs 6,138 crore, up 55% from Rs 3,967 crore in 2008-09.
2010: For 2009-10, the IRCTC made Rs 74.80 crore from online ticket sales and call centres, down from Rs 112.06 crore for the year ended March 2009. Its total income was Rs 721.96 crore, up from Rs 618.76 crore in 2009, while profit after tax was Rs 63.05 crore, up from Rs 46.50 crore in 2009.
2011: In 2010-11, the total railway income was Rs 760 crore, and dropped to Rs 550 crore in 2011-12 after losing its catering business. In June 2010, a new catering policy resulted in a loss of Rs 400 crore in railway catering revenue, while its tour packages revenue increased from Rs 27 crore in 2008-09 to Rs 189 crore in 2012-13.
2012: In 2012, the IRCTC generated a revenue of Rs 500 crore, out of which around 35% was through online bookings. Indian Railways reported total revenues of Rs 9,498 crores and sold 116 million tickets through IRCTC in 2011-12.