US-based repair services provider iQor will be investing $200 million in India, reports the Economic Times. It aims to build a pan-India service network for delivering end-to-end aftermarket services, starting with repair depot hubs in Chennai and Hyderabad and new service centers. iQor claims this investment would create 20,000 new jobs across all Indian states.
The company’s first India division was started in 2006 when it launched operations in Manesar, Mumbai, Kolkata, Bangalore and Noida. By the end of 2015, it will expand to 115 locations in 109 cities and 22 states, while the complete expansion of job opportunities will take place between the next 3 to 5 years in India. The company said that by the year 2016, India will be the second largest smartphone market in the world and hence the need for efficient product support will increase.
iQor is an after sales service provider for manufacturers of smartphones, tablets, desktop computers, notebooks and other digital electronic products. According to a report in the Indian Express, iQor had acquired electronics manufacturing company Jabil for $700 million in 2014.
For talent acquisition, the company has signed an MoU with Electronic Sector Skill Council of India (ESSCI) which will help in training Indian youth for skill development related to the electronics sector. At present, iQor claims to have walk-in centers and on-site services in 82 cities and 17 states in India. iQor also claims to have a growth rate of 30-40% while handling 50,000 calls on an average per month with clients such as Oracle, Cisco, Ericsson, Apple, Micromax, Lava, Karbonn and Videocon. The company says it is in talks with skill development agencies such as Centum Training for providing quality training to its manpower.
In May this year, Chinese smartphone manufacturer Xiaomi tied-up with online smartphone and tablet repair & after-sales support services provider Gadgetwood eServices to offer one-day repair and delivery services to Xiaomi customers. Gadgetwood offers repair services for all smartphone brands and also offers 15 days after-repair warranty. It’s also worth noting that in April, Gadgetwood raised an undisclosed amount of funding from several angel investors part of the India Angel Network (IAN).