The Telecom Regulatory Authority of India (TRAI) has mandated that all telecom operators will have to pay Re 1 to compensate consumers in case of call drops. The new regulations will be effective from January 1, 2016. However, consumers' ability to get credit into their accounts due to call drops is limited to three in a day. TRAI also mentioned that that telecom operators will have to send a message via SMS or USSD within four hours of a call drop to inform consumers along with the details of the amount credited. In the case of post paid users, operators will have to provide details of the credit in the next bill. "TRAI is of the view that the mandated regime would provide relief to the consumers from the issue of call drops to some extent and spur the service providers to improve the Quality of Service. TRAI will keep a close watch on the implementation of the mandate as well as the measures being initiated by the service providers to minimize the problem of dropped calls and may undertake a review after six months, if necessary," TRAI added in a press note. The telecom regulator had issued a consultation paper on call drops in August following numerous complaints from consumers. The department of telecommunications had earlier in June suggested that operators should offer free minutes or credit to tackle the issue of frequent call drops. According to the consultation paper, the regulator conducted Independent Drive Tests in the months of June and July in Delhi and Mumbai and found that…
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