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Freshdesk appoints Nishant Rao as COO

nishant rao

Online customer support platform Freshdesk has appointed Nishant Rao as COO, reports VCCircle. Rao will join in November and be responsible for all non R&D aspects of Freshdesk. Rao joins Freshdesk from LinkedIn, where he was the country manager for India for almost 3 years. At the same company, Rao worked as the director of business operations and head of global sales strategy for about 1.5 years.

Prior to that, he worked as a senior engagement manager at McKinsey & Co, a senior software developer and development lead at Ariba for almost 5 years, a member of the founding team at Epicenter Technologies for over 4 years, a software development intern at Microsoft for 5 months and as the same at National Instruments for 4 months.

Rao is on the advisory board of the National Committee on Skill Development of the Confederation of Indian Industry since May, he also is the chairman at IAMAI since the same period. He also serves on IAMAI’s board since March 2013, and was a board member at TechCrunch India for over a year.

Freshdesk’s previous developments:

– Earlier this month, the Chennai-based company acquired social recommendations platform Frilp for an undisclosed amount, to help Freshdesk’s customers talk to each other and crowdsource solutions. Frilp would be discontinuing the product in its current form and launch new ones.

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– In August, Freshdesk acquired live video chat provider 1Click.io for an undisclosed amount. Like Freshdesk, 1Click.io also provided customer support services with features like video chat, voice chat, text chat, live recording, analytics and co-browsing. Post acquisition, 1Click would continue to serve its current customers, although it looks like any new customers will have to sign up through Freshdesk. Note that 1Click had raised between $250,000 and $350,000 in seed funding for increasing B2B sales in January last year.

– In April, Freshdesk raised $50 million in a round of funding led by Tiger Global along with Accel Partners and Google Capital in April.

– It had also raised $31 million in Series D funding round led by existing investor Tiger Global and participation from existing investor Accel Partners and new investor Google Capital in June last year. Including both these investments, Freshdesk has raised a total $94 million investment across five different rounds, the others being a $7 million round from Accel Partners and Tiger Global in November 2013, a $5 million round from Accel Partners and Tiger Global in April 2013 and a $1 million round from Accel Partners in December 2011.

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I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.



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