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Uber’s Karun Arya: Demand and supply decide city expansions

In the first part of this two part interview series, Karun Arya, Uber’s communications lead for Southeast Asia and India spoke about regulatory challenges and driver incentives etc. In the second part, we explore the company's driver policies, pricing, liability and more: MediaNama: What kind of issues do drivers face? Any particular ones that stand out Karun Arya: I don't think there's any particular issue...After Uber and others came into the market, gradually and slowly, the concept of being a driver was changing. It was becoming a little more respected profession than it was before. Drivers used to be looked down upon but now we see so many people who are business professionals, white collared professionals to homemakers that drive on Uber part time, or have actually bought a number of cars attached to the Uber platform, because they realise the value it brings… Now, the perception of being a driver has taken a big hit because of various incidents, and because more than 99% of these people are honest hardworking individuals just trying to make a better living. That’s the biggest challenge on the driver side. MediaNama: What kind of processes does a driver have to go through in order to sign up on Uber? Karun Arya: There’s a number of things: he/she obviously has to go through a pretty intensive half day training program where we cover passenger safety, safe driving techniques, passenger-rider etiquette. Also in terms of the required paperwork required, a driver has to have a valid…

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I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

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