In June, the Department of Telecommunications had suggested to the Telecom Regulatory Authority of India that operators should offer free minutes or credit to tackle the issue of frequent call drops. Accordingly, the telecom regulator asked operators to submit a plan of action to tackle call drops in July and started a consultation paper (pdf) in August. According to the consultation paper, the regulator conducted Independent Drive Tests in the months of June and July in Delhi and Mumbai and found that call drop rate of most of the telecom service providers was higher than the benchmark of
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