Delhi-based online customer feedback platform Akosha has rebranded to HelpChat which works as a virtual messaging assistant, reports ET. Akosha will shut its complaints redressal platform. For its rebranding exercise, it has tied up with Mumbai based Ogilvy & Mather and Open Design for the brand, logo and market services. Note that HelpChat does not currently have a website, only an app. The ET report states that the company found that since the nature of queries to the Akosha platform changed from complaints to other help services, they thought of converting to HelpChat. Akosha and HelpChat’s parent Coraza will apparently continue its B2B help desk software platform called OneDirect. Haptik-Akosha accusation: In March, Haptik, an app which previously let its users get customer service for queries and company transactions but moved on to becoming an instant messaging personal assistant, had…
- Summary: ONDC seeks feedback on trust-building measures in latest consultation paper October 3, 2022
- RBI has the powers to regulate payment aggregators: Delhi High Court October 3, 2022
- “Security Concerns” Prevented Meta from Releasing Full Report on Impact of Hate Speech on India October 3, 2022
- Meta Faces Allegations of Non-Consensual Interception of Browsing Activity in New Class-Action Suit October 3, 2022
- PrivacyNama Session: Chief Privacy Officer Roundtable; October 7 October 1, 2022
MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.
The Structure and Style of a Dogma Community: Conspiracy theories and organized Twitter engagement on Sushant Singh Rajput
Studying the 'community' supporting the late Sushant Singh Rajput (SSR) shows how Twitter was gamed through organized engagement
Do we have an enabling system for the National Data Governance Framework Policy (NDGFP) aiming to create a repository of non-personal data?
A viewpoint on why the regulation of cryptocurrencies and crypto exchnages under 2019's E-Commerce Rules puts it in a 'grey area'
India's IT Rules mandate a GAC to address user 'grievances' , but is re-instatement of content removed by a platform a power it should...
Why ‘group privacy’ should be recognised, and how ‘non-personal’ data becomes a regulatory blindspot
There is a need for reconceptualizing personal, non-personal data and the concept of privacy itself for regulators to effectively protect data
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
Twitter takes down tweets from MP, MLA, editor criticising handling of pandemic upon government request
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...