freshdesk

Online customer support platform Freshdesk has raised $50 million in funding from a round led by Tiger Global along with Accel Partners and Google Capital, reports ET Tech. The company will use the funds to expand and improve its support platforms Freshdesk and Freshservice.

Freshdesk previously raised $31 million in Series D funding round led by existing investor Tiger Global and participation from existing investor Accel Partners and new investor Google Capital in June last year. The company mentioned then that it would use the investment for global expansion and strengthen its R&D division.

Including this investment and the previous one, Freshdesk has raised a total $94 million investment across five different rounds, the others being a $7 million round from Accel Partners and Tiger Global in November 2013, a $5 million round from Accel Partners and Tiger Global in April 2013 and a $1 million round from Accel Partners in December 2011.

Founded in October 2010, Chennai-based Freshdesk provides a cloud-based customer support platform which allows businesses to support customers through traditional channels like email, phone, website and forums and social channels like Facebook and Twitter. It currently offers this service through five different subscription plans starting at $16 per agent per month (on annual billing) and going up to $70 per agent per month (on annual billing), with varying degrees of features. There is also a free subscription plan with limited features and a three agent limit.

In January last year, Freshdesk launched its cloud-based IT service desk solution Freshservice. The service is currently available through three different plans starting at $29 per agent per month and going up to $49 per agent per month and $79 per agent per month on annual billing. Similar to Freshdesk, it offers a free subscription plan with limited features and a three agent limit.

As of now, Freshdesk claims to have over 40,000 clients across the globe. Some of these include 3M, Hugo Boss, Petronas, Honda, Sony Pictures, The Atlantic, Amazon’s Goodreads, Unicef and Kuoni.

Other players in the customer support and help desk software segment include Zendesk which went public in May last year, Salesforce’s Desk.com, SupportBee, Airwoot, UserVoice and HelpScout.

Image source: Freshdesk