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Infibeam launches logistics services marketplace ShipDroid


E-commerce company Infibeam has launched a SaaS-based logistics services aggregation platform called ShipDroid, which will help merchants deliver packages throughout the country.

The platform enables e-commerce merchants to integrate with various courier service providers in India, while maintaining uniformity of entire logistics/fulfillment process across all courier partners. Merchants signing up on the platform can deliver goods to over 20,000 pincodes across 600 cities, in the country.

The service is currently integrated with Infibeam’s BuildaBazaar and to use it merchants have to enable the setting in BuildaBazaar. Merchants can pick the courier provider to be used for a delivery, and then print and paste its shipping labels on the packaged product. A pickup boy is then dispatched by the company to pick up the courier and deliver it. The package can be tracked by merchants using ShipDroid’s website.

Merchants can also choose from variety of delivery commitment SLAs and modes of delivery. They can also opt for how the package will be delivered, by surface, rail or air mode and choose between express delivery time or regular delivery time. However, in case a customer is not happy with a product, there is no return facility yet.

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Other than this, the platform also offers automatic AWB management, goods pick up in ‘one click’, unified tracking interface for all couriers, cash on delivery support, account and billing management and post shipping customer support. This is an interesting initiative by Infibeam as small merchants can use the platform to use multiple courier companies for deliveries across the country while keeping their costs low. The platform also eliminates the need for merchants to have courier agreements with multiple courier companies.

Launched in May 2011, Buildabazaar is a self-service e-commerce platform which allows businesses to create their own web stores, upload their own product catalog, organize their merchandise, make their own PG (payment gateway) integration, track orders and sell it on Infibeam.com and Infibeam Affiliate stores in addition to their own private stores. In 2012, Infibeam extended BuildaBazaar to the travel segment and had later introduced the platform in UAE as well, with plans to offers the service in 10 more countries.


Note that while various players offers logistics services to small businesses in India, none of them actually aggregate services from different courier services.

-In April last year Amazon India had started working with kirana stores in Bangalore for in-store pick up of products ordered from its website. The company had launched its third-party logistics service in India in November 2013.

Flipkart had opened its own logistics arm eKart Logistics to other operators in February last year. The same month, JustDial announced integrating logistics services that would offer its merchants the ability to deliver products purchased via its marketplace.

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Kartrocket had also opened its shipping solution Shiprocket to all e-tailers in India back in December 2013. In October the same year, logistics company Delhivery raised close to $5 million in Series B investment from Nexus Venture Partners.

India Post had also launched a delivery service for e-retailers in April 2013. The company had said it would build 20 merchandised warehouses and booking centres to handle shipment commitments.

-DTDC Couriers and Cargo had launched its e-commerce logistics initiative DotZot in March 2013. The service claimed to deliver products at over 8000 pin codes and 2300 cities in the country. Bluedart and Aramex also have dedicated e-commerce divisions.

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