Karnataka government’s m-governance platform M-One or Mobile One is reportedly now live. The Mobile One app is currently available for Android and iOS devices. We found another app called the Karnataka Mobile One Grievance, which allows citizens to file complaints against state of street lights, roads, and sanitation among others, though it doesn’t seem to be part of this initiative.
Over 4000 services, including 637 government services & 3,644 private services are expected to be made available to the citizens of Karnataka through M-One.
Feature phone users can access the Mobile One services through Interactive Voice Response (IVR) or SMS by dialling 161 or through Unstructured Supplementary Service Data (USSD) by dialling *161#. We successfully used the IVR guided service and the USSD service. Users can also access these services through the mobile site mobile.karnataka.gov.in. They first need to register their phone numbers to login to the mobile site, following which they can select any service category to proceed.
Citizens will be able to pay electricity bills, book train & bus tickets, recharge their mobile phones, receive traffic updates, track income tax refund status, book cabs, and much more through M-One. Users can also keep a track of all transactions processed through this platform, complete with bill date, payment mode, bill number and more.
The Mobile One mobile site mentions that it has been developed by Karnataka government’s Centre for E-Governance and mobile VAS provider IMIMobile. Readers will remember that in January last year, the Karnataka government had launched a pilot project on mobile governance, which offered citizens access to various services including information services like Sakala services; utility services like electricity, water, and BSNL landline and mobile bill payments; traffic services like bus routes and timing information, and traffic alerts service and pending traffic fine payments. At that time OnMobile had provided the technology platform and services to the government to help launch and manage this mobile governance pilot.