The Competition Commission of India, while ruling on a complaint against Snapdeal for not allowing Ambitious Marketing to retail Sandisk products, ruled that it is "a prudent business policy" by SanDisk to insist that its storage devices being sold via online shopping portals be bought from its authorised distributers, and that the letter circulated by the company, informing customers that after sales and warranty services will be provided only to products bought from its authorised distributors is a "part of normal business practice". We chanced upon this ruling (dated May 19th, 2014) while researching for our recent Consumer Protection series, and it's worth noting how the Competition Commission views statements made by consumer retail brands asking customers to exercise caution while buying online, and hint that warranty might not apply. Details of the case: Issue This case involved a third-party seller (Ambitious…
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