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Tata Docomo announces mobile swapping service ‘SimplySwap’

Telecom operator Tata Docomo launched a handset protection service called ‘SimplySwap’ for its postpay customers in Hyderabad. The service lets existing customers swap their current handset with a “like for like” handset for no reason whatsoever, by paying a small fee. A customer wanting to avail the service has to sign up within 7 days of buying a new handset at any TTRB store, by walking in with the original invoice, and having the handset examined. An eligible customer will then get a confirmation SMS, and can call 040-66066141 to request a swap for a new device of the same brand/model. The provided handsets will be either new or refurbished and will carry a warranty of six months, irrespective of how old the original device was. The company claims the handsets will be delivered within 48-72 hours. A customer will…

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