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Mobile helpdesk app Haptik raises $1 million from Kalaari Capital

Customer support instant messaging mobile app Haptik has secured $1 million investment from Kalaari Capital, reports Business Line. The report says that the funds will be utilized for developing new features, building Haptik’s chat operations centre and for marketing. Founded in August 2013 by former Flurry India director Aakrit Vaish and Swapan Rajdev, Haptik operates like a customer service centre that enables users to find expert help with products and services. Besides answering consumer queries, Haptik experts can also register complaints and provide technical support. All a user has to do is select the industry type – banking, travel, telecom, movies and events, retail and e-commerce, electronics, insurance, etc – and the company name and they are connected to an expert. The application is currently available on Android and iOS. Around 183 companies are currently listed on the Haptik website including…

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