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Freshdesk Secures $7M Investment From Accel Partners & Tiger Global

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Online customer support platform Freshdesk has raised $7 million from existing investors Accel Partners and Tiger Global, according to an SEC filing (hat tip – NextBigWhat).

There is currently no information on where the company plans to use the investment raised. We are awaiting Freshdesk’s response for more details on this.

Prior to this, Freshdesk had raised $5 million from Accel Partners and Tiger Global in April 2013. It had also raised $1 million Series A funding from Accel Partners in December 2011.

Founded in October 2010, Chennai-based Freshdesk provides a cloud-based customer support platform which allows businesses to support customers through traditional channels like email, phone, website and forums and social channels like Facebook and Twitter. It currently offers this service through three different subscription plans starting at $16 per agent per month (on annual billing) and going up to $25 per agent per month and $40 per agent per month (on annual billing). There is also a free subscription plan with limited features and a three agent limit.

Last month, Freshdesk had introduced an integrated cloud telephony feature called Freshfone which allows businesses to answer their customer calls from their work stations, transfer the call to other agents in a single click and also pick up calls from their mobile phones.

It had also introduced new in-sync Facebook apps earlier this year, which enables brands to sync support materials like knowledge base and how-tos onto their Facebook page and engage their customers directly from their Facebook page.

Freshdesk had claimed to have 10,000 customers as of September 2013, doubling its base from 5,000 customers in little over four months. Its customers include Pearson, Amazon’s Goodreads, Truecaller, MakeMyTrip, Kuoni, Toshiba and others.

Other players in the customer support and help desk software segment include ZendeskSupportBee, AirwootDesk.comUserVoice and HelpScout.

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