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Why Has IRCTC Launched Windows 8 & Windows Phone App?

Indian Railway Catering and Tourism Corporation (IRCTC) has launched an official Windows Phone and Windows app. Users can down the app for free from the Windows Phone Store and Windows Store. While we do not have a Windows Phone device or a Windows 8 machine to test the app, from the Windows Phone store description it appears that the app allows users to book ticket, check reservation status, train schedules, train routes, availability of tickets, cancellations, booking history, recent history, favorites, ability to add passengers as contact, among others. For Windows 8 and RT tablets, it also supports live notifications. Why Windows platform? Having said that, we don't understand why IRCTC chose to launch its app on Windows platform first. A mobile app on Windows phone platform in the Indian market hardly makes sense considering that Android operating system is more widely used here. Besides, how many users have actually upgraded to Windows 8 platform? Microsoft's RT tablets have already failed to gain any user traction. In July 2013, Microsoft announced a $900 million Surface RT write down. As expected one cannot book tickets through the app between 8am and 12pm & between 11.30pm and 12.30am. IRCTC had shifted the opening of Tatkal bookings from 8 am to 10 am in July 2012, in a bid to increase the public access to e-ticketing and facilitate load balancing on the IRCTC server. It has also restricted ticket booking through agents between 8am to 12 pm. One cannot book tickets on the IRCTC mobile…

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