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Healthcare Services Company eHealth Access Launches Its Android App

ehealthaccesseHealth Access Pvt Ltd, a healthcare services company, has launched its Android app that connects users to their database of doctors. The company claims to connect the app users to a network of 520+ doctors across India. The app is available for download from the Google Play Store. The company also provides similar services through its website and on phone.

Once installed, users need to register on the app by submitting their name, email address, password, and mobile number. Note that users need to select a subscription plan before registration. Currently the app offers 5 paid plans and 1 free plan. Users can initially register by selecting a free plan and later, opt for other paid plans.

Security Issue: We noticed that the app sends an email with the password in cleartext notifying about the registration on the service. This could be a major security issue as it indicates that the app stores user passwords in their server database as plain text. In case someone hacks into their database in the future, they could easily get access to user data. Typically, websites are expected to use encrypted passwords in their database.

No native Android app

We tested the app on our Android handset (Micromax A90S) and found that the app is basically a web based app wrapped into an Android app. Essentially the app gives a poor experience.

Features: The app provides users with an option of save their doctors mobile number to consult and dial from within the app, and also connect with the general physician and specialty doctor. Apart from that, users can also search specialists and filter them based on their specialty. At the time of writing this article, we found that the app has a database of specialist doctors in specialty such as Gynaec, General Medicine, Dietitian, Psychiatrists  Psychologist, sexologist, surgeon, pediatrician, cardiologist, diabetologist, endocrinologist  Kidney Specialist, Urologist, Oncologist, Orthopedics  Joint Specialist, among others. The app list doctors once a user selects the specialist. Users can select a doctor to have a question answered or make a phone call. Note that at least 300 credit points are needed to perform these actions.

Screenshot_2013-04-11-16-48-47  Screenshot_2013-04-11-16-21-19

There’s no way to find out which doctor has received the most ratings, we believe that could be an indicative measure on which doctor to consult.

The app’s health record section stores user feedback with condition name, feedback, and doctor name. In our opinion, the app could have made use of this feedback system to determine which doctor has received the most positive response. Of course, there’s much more the app could have done in the health record section like actually storing the entire health record of a patient for one click access. Instead, it is just a fancy name for patient history with the doctors that they consult. Apart from that, the app users can also access health related articles on their website. However, most of the articles had character encoding error at the time of writing this article. We also felt that the app has one of the weirdest app icon that we have seen.

Screenshot_2013-04-11-16-37-29  Screenshot_2013-04-11-16-36-28

Monetization: As mentioned above, the app offers five paid subscription plans: 3 general physician plans and 2 specialty plans:
– Rs 99 single consultation plan
– Rs 499 premium yearly individual plan
– Rs 999 Premium yearly family plan
– Rs 2499 single unlimited specialty plan
– Rs 500 special top up for an individual on specialty plan

Other developments:

Doctorstime Health Services Private Limited operates Doctors Time, which offers various healthcare related services like online booking of doctor appointments, alerts for patients about their next doctor visit, and online storing of medical records like prescriptions and diagnostics reports among others. According to the company website, Doctors Time was also planning to add doctor oriented services in the future, although there is no specific information on these services. In September 2012, we had reported that software development firm Comp-U-Learn Tech India Ltd (CTIL) was looking to acquire 51% stake in Doctors Time.

In February 2012, Getit Infoservices had integrated a doctor appointment service within its listings through a new feature called “Book an appointment-Doctors Module”. The service was available on its website Getit.in and on its voice platform ‘Call Getit’ on 44444444 and allowed users to book an appointment with a doctor, based on their preferred location, timing, doctor’s reviews and ratings. The service also offered various doctor specific services like the ability to maintain a patient’s profile, manage the appointment status, venue of appointment, number of appointments, and the ability to plan their calendar based on the clinics/hospitals they visit, visit timings, and number of patients among others.

Outside of India, Bharti Airtel had launched a similar service in Sri Lanka called e-Channeling which allowed its subscribers to book doctor appointments and medical checkups in Sri Lanka. There’s also sites like EatherwayDrSupport, and DocSuggest.

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