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Lowdown of the Mobile Seva Project Draft RFP; Selection Criteria, Responsibilities & More

The Centre for Development of Advanced Computing (CDAC) has released its draft RFP calling for technology partners to support it with the implementation and integration of the Mobile Seva National Rollout which was announced earlier this year. This project includes the rollout of mobile governance services across India. The partnership with the technology partners would be initially signed for a duration of 3 years which may get extended further based on review. The dates to apply for the tender will be finalised after the final tender is ready. The last date to apply for the tender will be 30 days from the date of advertisement by the government requesting for tenders. Note that the last date to provide feedback on this draft RFP was March 15, 2013. However, the details of the draft are as follows:

Objective of the Mobile Seva Project:

The broad objective of this project is provide citizens anytime access to government services on mobile phones to avoid multiple visits to government offices. Basically the government is trying to digitally automate all government services on mobile phones to ease the process for people and reduce costs for itself.

In order for various government departments to have a single access point to the Mobile Governance Services, the following web portals have been established: mGovernance Information PortalSMS Gateway Portal and App Store Portal

The documents states that the Mobile Service Delivery Gateway will also act as the entry point to services available on Department of IT’s National eGovernance Service Delivery Gateway (NSDG) and State eGovernance Service Delivery Gateway (SSDG) also known as eGov eXchange.

Components of Mobile Seva Project

The RFP document claims that the Mobile seva project contains following the sub-systems: SMS Gateway, USSD Gateway, IVRS, a bouquet of 100+ mobile applications including 40+ live integrated with department application, mGov application Store similar to the app stores set by private brands like Apple, Android, Nokia etc, m-Gov App Market that will be accessible from mobile handsets, Mobile Governance PortalSMS portal

The document also states that the project would include the following basic components: SMS Gateway (Push and Pull), USSD Gateway (Push and Pull), Voice Gateway (OBD and IVR), WAP Gateway, mGov portal, services portal, apps portal. There would also be support components, a help desk, standard mobile communication interfaces, an unified entry point for government agencies, among others.

Selection Criteria for technology partner include:

  1. The companies applying should be registered under the Indian Companies Act, 1956 and have their registered offices in India.
  2. They should be in the business of providing services to Telecom Operators such as Value Added Services, Core Network Elements, OSS, BSS, USSD Based Services, SMS or IVRS
  3. They should have an average annual turnover of at least Rs 10 Crores as revealed in Annual Financial Statements reported in India in each of the last 3 financial years
  4. They should have employed at least 50 technically qualified graduate personnel with relevant degrees in Mobile Value Added Services/Core Network Elements/OSS/BSS /USSD/SMS/IVRS business domains. The employees should also possess prior experience in providing at the Telecom Infrastructure services to Telecom Operators as on December 31, 2012.
  5. They should have a Net Worth of at least Rs. 5 Crores as per the latest audited Balance Sheet for Year 2011-12.
  6. They should have implemented at least three integrated projects involving minimum two of the following: Appstore, SMS, G/W, USSD G/W or IVRS
  7. They should have valid NCCP TRAI with Department of Telecom for over 12 months and conversant with The Telecom Commercial Communication Customer Preference Regulations, 2010 as notified by TRAI

Fee: As per the tender, firms applying for the tender should include a demand draft of Rs 5,000 from any scheduled bank as Tender Fee in their proposal. The proposal should also be accompanied by an Earnest Money Deposit of Rs 10 lakh in the form Bank as Guarantee.

The Earnest Money Deposit without any interest accrued will be refunded who fail to qualify within one month of the acceptance of the Technical Evaluation Committee’s recommendations. The refund to the bidders who qualify in the technical Stage I but fail to qualify in the stage II will be made within one month of the acceptance of FEC (Financial Evaluation Committee)’s recommendations. The refund to the accepted bidder will be made on receipt of Performance Bank Guarantee (PBG) for Rs. 50 Lakh within one month on receipt of the PBG.

Responsibility of the Technology Partner

The technology partner is expected to install, integrate, scale-up, test, maintain and develop mobile applications in on all major platforms like android, windows, symbian, IOS etc. Note that the entire system will be based on open source technologies

The selected Technology Partner would be responsible for

  1. Enhancement of the existing Mobile Seva core platform being developed by CDAC
  2. Providing support in integration with telecom operators for various channels and support in scaling up the existing Mobile Seva system across India
  3. Evangelize Mobile Seva services and handhold all the government departments like health, transport, rural development etc. for integration of Mobile Seva.

The bidders are expected to comply with the rules and regulations laid out by TRAI and DoT.

Bidder’s Payment Structure:

The bidder who gets the project should fulfill seven milestones before receiving 100% of the payment. The milestone structure is as follows.

mgov payment

Penalty For Delay in Service

The document also includes the penalty that the Technology Partner will be liable to pay on failing to provide services as per the service standards and terms and conditions agreed between the partner and CDAC. CDAC can make up for the liquidated damages due by withholding / deducting from the payment due or the Performance Bank Guarantee that the partner has deposited with CDAC.

In case of a delay in delivering on time, a penalty of 10% on the project value will be imposed for delay of every 4 weeks upto to a maximum of 12 weeks.  Beyond 12 weeks, CDAC may terminate the contract and select a different technology partner to complete the balance work. In case, CDAC decides to continue with the same technology partner, they may impose a penalty computed based on the number of weeks of delay will be deducted from the amount to the partner.

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