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TRAI Asks Telcos To Maintain Billing Issues Data; VAS Directives

The Telecom Regulatory Authority of India (TRAI) has issued a new directive to all service providers, asking them to create and maintain service area-wise master tables of steps taken to configure the new number series within 30 days from the date of issue. TRAI stated that this directive seeks to address issues that emerged from the authority's audit of metering and billing systems of telcos and take necessary corrective actions. The regulator says it has observed several discrepancies when telcom operators failed to configure or wrongly configured a newly launched number series in its billing system, thereby leading to default charges for the consumer or the telcos had launched new tariff plans without configuring it properly within its billing system, which led to overcharging bills for the consumer. TRAI added that it had also received several instances of consumers being overcharged due to incorrect number dialing such…

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