The Telecom Regulatory Authority of India– TRAI has issued a directive to all mobile operators asking donor operators to not reject MNP porting requests on the ground that they received a cancellation request from a subscriber through SMS, voice calls and in written form. The authority said that it had observed a high percentage of porting request cancellations from donor operators. However, a customer can still withdraw the porting request within 24 hours of requesting for it only to the recipient operator.
To exemplify, this means that if a Vodafone customer makes a porting request, Vodafone(donor operator) can not reject it even if the subscriber asks Vodafone to do so via an SMS, voice call or written request. The request can only be cancelled if the same subscriber first goes to another operator, for instance, Airtel (recipient operator), with the porting request, and cancels it within 24 hours.
The TRAI directive indicates that operators might be persuading subscribers making porting requests to withdraw them, which could also involve incentivizing them in some way, following which they are canceling porting requests by themselves, which is against the TRAI MNP guidelines.
The TRAI clarifies that porting requests should only be cancelled by donor operators if:
– There are outstanding payments due from the subscriber in form of pending bill or bills issued as per the normal billing cycle but before the date of application for porting
– The porting request has been made before the expiry of a period of ninety days from the date of activation of a new connection
– A request for change of ownership of the mobile number is under process
– The mobile number sought to be ported is sub-judice
– Porting of the mobile number has been prohibited by a Court of Law
– The subscriber has applied for inter-service area porting
– The unique porting code mentioned in the porting request does not match with the unique porting code allocated by the Donor Operator for the mobile number sought to be ported
– There are subsisting contractual obligations in respect of which an exit clause has been provided in the subscriber agreement but the subscriber has not complied with such exit clause: Provided that the Donor operator indicates the full details of such contractual obligations.