The Department of Information & Technology (DIT), has notified the mobile short code 51969 for SMS and IVR based service delivery for m-Governance services. The SMS gateway had been launched with the roll out of m-governance services in Goa in July. The Department, which had conducted a consultation round on the Draft Consultation Paper on Mobile Governance Policy Framework, will notify the standards for applications by October, informed Shankar Aggarwal, Additional Secretary, DIT.
Speaking at a conference on e-Governance and Mobile Payments, at the Smart Cards Expo in New Delhi, he said that the DIT intends to complete the development of mobile service delivery applications by December 2011.
He also added that since the Government intends to connect all village panchayats by Fibre in the next two years, Biometrics combined with an online database like the UID might replace smart cards, which are predominantly an offline medium.
Some of the other points that he made related to the roll-out of m-Governance services:
– MSDG & Interoperability: The DIT is working on a Mobile Service Delivery Gateway(MSDG) for making service delivery across various departments interoperable. The basic suite of applications will include 25 apps surrounding important Government services and are currently in development. These apps are expected to be rolled out by December 2011.
– Connecting MMPs with MSDG: The DIT intends to connect all Mission Mode Services in the National e-Governance project with Mobile Service Delivery Gateway by next year.
– Mobile delivery platforms: The applications will work across many delivery mediums including SMS, USSD, IVR and GPRS.
– MSDG Appstore: The Government intends to include third party vendors for value added applications around the Mobile Service Delivery Gateway eco-system. The App Store will be available by March 2012.
– Mobile Governance Innovation Fund: The DIT intends to set-up a fund to provide adequate financial support to encourage creativity and innovation in developing apps for mobile based delivery of public services.
– Public-Private partnerships: The government is also setting up information kiosks in a public-private partnership model. About 97,000 kiosks have been set-up, with infrastructure being created by private enterprises.
The National e-Governance Division(NeGD) within the DIT had earlier floated a Draft Consultation Paper on Mobile Governance Policy Framework, for discussion amongst the various stake holders.